Frequently Asked Questions

How long does delivery take?: Most orders are delivered within 7-14 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Can I track my order?: Yes! After shipping, you will receive an email with a tracking link that allows you to track your package.
What are the shipping costs?: Shipping costs are calculated at checkout based on your location and the size of your order.

Can I return a product?: Yes, you can return products within 14 days of receipt, provided they are unused and in their original packaging. Please contact us via our contact page to request a return.
What if my product arrives damaged?: Please contact us immediately with photos of the damaged product. We will arrange a suitable solution.

Are the products safe for children?: Yes! All our products comply with European safety standards (CE certification) and are free from harmful substances.
From what age are the wooden toy products suitable?: This varies per product. The recommended age is always stated in the product description.
Are the materials environmentally friendly?: We consciously choose natural materials such as sustainable wood. No unnecessary plastic packaging where possible.

How can I get in touch?: You can reach us via the contact page on our website. We will respond within 1-2 business days.

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